Privacy Policy

This Privacy Policy describes how CoolPartsDirect (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information about you from a variety of sources. The information we collect depends on how you interact with us:

• Information you provide directly: contact details (name, address, phone number, email), order information (billing address, shipping address, payment confirmation), account information (username, password), and customer support communications.
• Information collected automatically: usage data about your interaction with the Site, including device information, browser information, IP address, and how you interact with our services — collected through cookies and similar technologies.
• Information from third parties: from vendors and service providers such as payment processors who collect payment information on our behalf.

How We Use Your Personal Information

• Providing products and services: processing payments, fulfilling orders, sending order and shipping notifications, managing your account, and arranging returns and exchanges.
• Marketing and advertising: sending promotional communications by email and showing you advertisements for products or services, where you have opted in.
• Security and fraud prevention: detecting and investigating fraudulent, illegal, or malicious activity.
• Communicating with you: providing customer support and improving our services.

Cookies

We use cookies to power and improve our Site and services, including to remember your actions and preferences, run analytics, and better understand user interaction. Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Removing or blocking cookies may negatively impact your experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and service providers who perform services on our behalf (payment processing, shipping and fulfillment, IT services, customer support, and analytics).
• Shipping carriers such as FedEx and UPS to deliver your orders.
• Law enforcement or governmental authorities when required to comply with applicable law, or to protect our rights and the rights of others.
• In connection with a business transaction such as a merger or acquisition.

We do not sell your personal information.

Data Security and Retention

We implement appropriate technical and organizational measures designed to protect your personal information. All transactions are processed through secure, encrypted connections, and we never store full payment card details. However, no security measures are perfect, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal information
• Right to opt out of marketing communications at any time
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable data protection laws.

Children's Data

Our Site is not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the effective date.

Contact

If you have questions about our privacy practices or this Privacy Policy, please email us at support@coolpartsdirect.com or call +1 (330) 510-5099. Mailing address: 778 CY Ave, Casper, WY 82601, USA.